Patient Information

Tests: Reminders & Results

As a courtesy and commitment to full-service comprehensive health care, Your Doctor will remind you when you are due for a test and/or visit, and will post any referrals or pathology forms required, to avoid additional unnecessary visits to the clinic.

If your tests (i.e. blood test or scan) were from a recall letter sent to you, as per above, you will need to make an appointment with your GP several days afterwards, to discuss your results.

If your tests were completed after an appointment with your GP, you will need to call for your results between 2 and 5 days later. Please understand that our receptionists have limited access to your files and can only relay basic information noted by the GP about those results. For more information or further discussion, you will need to schedule another appointment with your GP.

Our Location

Getting to your doctor clinic

We are located on the service road, off High Street (old Princes Hwy).Just take three immediate left turns at Manuka Rd to find us!

Our Pandemic Response

Our Commitment to Your Safety

- COVID-19 reminded us all that even in Australia, we are not isolated from what were once exotic disease outbreaks.
- All team members are fully vaccinated, including COVID-19 boosters, and undergo regular surveillance testing.
- All patients must answer triage questions as required from time to time to screen for symptoms before accessing the practice.

Your Role in Protecting Us

- At times, you may be asked to wear a clean, dry surgical mask or take other precautions as necessary.
- For appointments requiring a nurse or procedure in the treatment room, other requirements may be in place from time to time.
- If you have symptoms of COVID-19 or other contagious diseases, please phone the clinic beforehand to discuss with our staff.
- If you are unable to source a rapid antigen test, we can provide and conduct the test for a fee on the day of your appointment.

Thank You for Your Understanding

We appreciate your understanding as we navigate this challenging environment to ensure the safety of our team and patients while maintaining quality medical care. We look forward to the time when we can return to our usual way of doing things.

Interpreting Services

Our doctors use the Doctors Priority Line (TIS National) to access interpreters speaking more than 160 languages, for those who do not, or prefer not to speak English. They also use the National Relay Service to assist those who are hard of hearing or deaf. It is recommended that you advise reception of this need, when booking.

Feedback

We value your feedback and are committed to improving our services. Please take a moment to share your thoughts with us.

Appointments

Consultations are by appointment only. Our mission is to keep waiting times to a minimum. If there is an unforeseen delay we will endeavour to contact you prior to your arrival. Appointments for surgery or home visits may be made by calling or emailing us, at the doctor’s discretion.

Doctors set aside emergency appointments for patients that need to be seen on the day. These appointments go quickly, so please call us or book online, first thing in the morning.

If you know that you have a number of issues to discuss with Your Doctor, please book a longer appointment. This will ensure that neither you nor the doctor will be rushed.

If you require phone advice, Your Doctor will return your call as soon as possible.

After Hours

After-hours medical care is provided by our accredited locum service, Home Doctor Service, when the practice is closed. This service is available from 6pm to 8:30 am on weekdays and throughout the weekend. To access after-hours care or request a home visit when our practice is closed, please contact us, and your call will be redirected to their line. Alternatively, you can call Home Doctor Service directly at 13 74 25.

173 High Street

03 9707-3999